Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that we ONLY issue refunds for orders that are damaged.

For any damages/quality issues, please contact us immediately from the date of delivery with photos of the damages. Any damage requests outside the 1 hour window from the date/time of delivery will not be accepted. All other return requests will be refunded in Store Credit/Exchange. 

To start a return, you can contact us at support@luxxshapers.com. Please note that returns are not free and customers are liable for the postage cost. Also, for sizing issues, late shipping or any change of mind issues we will ONLY issue customers with an Exchange/ store credit as we do not resell returned items. 

Customers who refuse an exchange will only be eligible for store credit refund.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@luxxshapers.com

Damages and issues
Please inspect your order upon reception and contact us immediately with photo of the item if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customers who fail to send a photo within 1 hour from the time of delivery will not be accepted. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, underwear or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make another purchase with the store credit gift card that will be sent to you with the same value of the returned item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@luxxshapers.com.